Voice issue reporting for restaurant operations
Staff describe the problem out loud. Support receives a prioritised, fully documented task.
No forms, no screenshots, no guesswork. One recording captures the issue, its context and its urgency — then routes it to the people who can fix it.
How it works
Step 1 — Capture
Record the issue by voice
Staff speak the problem on the device they already use, with restaurant, app and screen captured automatically.
Step 2 — Structure
Transcribe & summarise
The recording is transcribed in the reporter's language and summarised into a clear report.
Step 3 — Prioritise
Categorise & assign priority
AI categorises the issue and assigns a priority with a stated rationale.
Step 4 — Route
Notify the right teams
A tracked task and ServiceNow incident are created, and support teams are alerted by email and WhatsApp.
What's inside
Voice-based reporting
Staff record a voice report on their existing device — no forms during a busy shift.
Automatic context capture
Captures the active app, screen details and relevant context with every report.
AI-powered processing
Transcribes, summarises, categorises and prioritises each report.
End-to-end traceability
Audio recordings, transcripts and audit history are kept against each task.
ServiceNow integration
Creates incidents in ServiceNow automatically.
Automated notifications
Routes email and WhatsApp alerts to the right support teams.
Reduced manual effort
Support receives a ready-to-work task instead of chasing details.
Richer context & traceability
Every issue arrives with the context and history needed to resolve it.
Who it's for
Built for restaurant groups and operations teams that need issues from the floor to reach support fast — with context intact and nothing lost in translation.
Talk to us about ResolveNow